Arbiter Software :: Services

Training : Up to four hours of knowledge transfer
Implementation of ACCE
Configuration of general rules and policies
- Define AutoSys Instances
- Define Environment: Change Windows, SLAs and Lead Times
- Configure Business Units: Map fields, users, job name standards
- Configure General Settings: Select policies on migrations, syntax checking, name standard validation, etc.
- Configure Users, Notifications, Responses and Change Types
- Add Report Settings (paths) and related User Permissions
- License Info

Training: Up to sixteen hours of knowledge transfer
Architecture of all rules and policies
- Discuss SLAs and Lead Times as it relates to the environment
- Document field mappings for each environment
- Create the algorithm for job naming standards
- Walk through Global Change Window
- Select email notifications and templates
- Document User Access and Chain of Command
- Determine which reports are to be scheduled and their frequency
Implementation of ACCE
Configuration of rules and policies from the Architecture process
- Adding AutoSys Instances
- Define Environment, including Change Windows, SLAs and Lead Times
- Configure Business Units: Map fields, users, job name standards
- Configure General Settings: Select policies on migrations, syntax checking, name standard validation, etc.
- Configure Users, Notifications, template responses and Change Types
- Add Report Settings (paths) and related User Permissions
- License Info

Identify up to five (5) pilot applications
- Identify up to twenty (20) jobs per application to be used in pilot
Configure pilot group into ACCE
- Mapping
- Users
- Job Naming standard (if applicable)
Configuration of general rules and policies
- Define AutoSys Instances
- Define Environment: Change Windows, SLAs and Lead Times
- Configure Business Units: Map fields, users, job name standards
- Configure General Settings: Select policies on migrations, syntax checking, name standard validation, etc.
- Configure Users, Notifications, Responses and Change Types
- Add Report Settings (paths) and related User Permissions
- License Info
Provide up to four (4) hours of training for each pilot application on migrations
Provide documentation on migration approach to each pilot application
Work with each pilot group to test migration of preselected jobs
Go live for all changes for pilot groups
Provide follow-up to live pilot groups for questions

Backing up of ACCE database and Apache Tomcat
- Requires shutdown of ACCE
Upgrade of ACCE host server
- Installation of new autosys client/agent (if necessary)
- Installation of updated java version (if necessary)
- Installation of Apache Tomcat (if necessary)
- Update of system environment variables (if necessary)
Running Upgrade utility
- Start Tomcat service backup (update requires the ACCE tomcat service to be running)
  - Additional backups are taken by the upgrade utility
- Apply new license key (if necessary)
Upgrade/Update of SQL Server Reports
- Upload to SSRS
- Configuration inside ACCE
Make configuration changes (if necessary)
- Changing of autosys servers or databases
- Backend configuration of EEM servers or Path to required ACCE external jar files
- Update of LDAP settings
Knowledge Transfer
Go over updates and new functionality of the ACCE
Show how to properly utilize new features
Description and Interpreting ACCE reports

Install the Webservices module
Create and configure the mapper for the specific Help Desk tool. We currently support the following:
- Service Now
- CA Service Desk (Coming soon)
- Remedy(Coming soon)
Up to 8 hours of knowledge transfer

(651) 493-0814

Services