Services

 

Implementation and Upgrades

Arbiter Software is committed to your success with our software. We're here to help you throughout the entire solution deployment — from strategy and consulting to implementation and management — with unsurpassed depth of expertise and breadth of services offerings to deliver real business results with confidence.

Arbiter Software offers two base implementation packages for the deployment of our software – 'Quick Start' and 'Enterprise'.

Quick Start Package

 

  • Duration: 5 days
  • Training: Up to four hours of knowledge transfer
  • Implementation of ACCE
  • Configuration of general rules and policies
    • Define AutoSys Instances
    • Define Environment: Change Windows, SLAs and Lead Times
    • Configure Business Units: Map fields, users, job name standards
    • Configure General Settings: Select policies on migrations, syntax checking, name standard validation, etc.
    • Configure Users, Notifications, Responses and Change Types
    • Add Report Settings (paths) and related User Permissions
    • License Info

Enterprise Package

 

  • Duration: 15 Days
  • Training: Up to sixteen hours of knowledge transfer
  • Architecture of all rules and policies
    • Discuss SLAs and Lead Times as it relates to the environment
    • Document field mappings for each environment
    • Create the algorithm for job naming standards
    • Walk through Global Change Window
    • Select email notifications and templates
    • Document User Access and Chain of Command
    • Determine which reports are to be scheduled and their frequency
  • Implementation of ACCE
  • Configuration of rules and policies from the Architecture process
    • Adding AutoSys Instances
    • Define Environment, including Change Windows, SLAs and Lead Times
    • Configure Business Units: Map fields, users, job name standards
    • Configure General Settings: Select policies on migrations, syntax checking, name standard validation, etc.
    • Configure Users, Notifications, template responses and Change Types
    • Add Report Settings (paths) and related User Permissions
    • License Info

ACCE Solution Services

 

  • Identify up to five (5) pilot applications
    • Identify up to twenty (20) jobs per application to be used in pilot
  • Configure pilot group into ACCE
    • Mapping
    • Users
    • Job Naming standard (if applicable)

  • Provide up to four (4) hours of training for each pilot application on migrations
  • Provide documentation on migration approach to each pilot application
  • Work with each pilot group to test migration of preselected jobs
  • Go live for all changes for pilot groups
  • Provide follow-up to live pilot groups for questions

ACCE Upgrade Package


     

  • Backing up of ACCE database and Apache Tomcat
    • Requires shutdown of ACCE

  • Upgrade of ACCE host server
    • Installation of new autosys client/agent (if necessary)
    • Installation of updated java version (if necessary)
    • Installation of Apache Tomcat (if necessary)
    • Update of system environment variables (if necessary)
  • Running Upgrade utility
    • Start Tomcat service backup (update requires the ACCE tomcat service to be running)
      • Additional backups are taken by the upgrade utility
    • Apply new license key (if necessary)

  • Upgrade/Update of SQL Server Reports
    • Upload to SSRS
    • Configuration inside ACCE

  • Make configuration changes (if necessary)
    • Changing of autosys servers or databases
    • Backend configuration of EEM servers or Path to required ACCE external jar files
    • Update of LDAP settings

  • Knowledge Transfer

  • Go over updates and new functionality of the ACCE
  • Show how to properly utilize new features
  • Description and Interpreting ACCE reports

ACCE Web Services Integration Package

 

  • Install the Webservices module
  • Create and configure the mapper for the specific Help Desk tool. We currently support the following:
    • Service Now
    • CA Service Desk (Coming soon)
    • Maximo (Coming soon)
  • Up to 8 hours of knowledge transfer

Please contact our professional services group for more information.

Arbiter Software Services –
services@arbitersoftware.com
(651) 493-0814