We are committed to providing our customers with the highest-quality technical support. Arbiter's team is a group of highly knowledgeable, experienced support specialists.
Submit your Ticket here: Link
Arbiter Software technical support is available from 9 a.m. to 5 p.m. Central Time Zone (U.S.) Monday to Friday. To open a ticket please contact support directly:
Phone: (651) 493-0814
Email: support@arbitersoftware.com
| Priority Level | Response Time | Details |
|---|---|---|
| One: Critical Service Impact | 1 Business Hour | Issue with ACCE critically affects the primary business service, major application or mission critical system & Arbiter is determined to be at fault. |
| Two: Significant Service or Implementation Impact | 4 Business Hours | The business service, major application, or system is seriously affected or implementation stopped. No acceptable workaround is available. |
| Three: Moderate Service Impact | 8 Business Hours | The business service, major application, or system is moderately impacted, no data has been lost, and the business service, application or system is still functioning. The issue may be temporarily circumvented using an available workaround. |
| Four: No Service Impact | 24 Business Hours | Non-critical issues, general questions, enhancement requests or documentation issues. |
| Covered | Not Covered |
|---|---|
| Feature priority requests | Debugging code not written by Arbiter Software |
| Response to problems or bugs in the software | Custom development |
| Basic help understanding specific features | Training |
| Best practices advice | Integrating ACCE into other applications |
