Featured Case Study

ACCE integrates change with the SDLC, automates manual work, improves code promoted to production, and provides the foundation for deeper integration and more automation

INDUSTRY: Financial Services

COMPANY SIZE: 16,500+

ACCE USE: Automated and Auditable Migrations

THE CUSTOMER

A Fortune 100 global financial services organization with an annual revenue over US$40 billion and US$1.3 trillion AUM across 50+ countries. The financial giant provides services to diversified fields including medical, research, academic, cultural, and governmental. As of 2020, it serves over 15,000 institutions and 5 million active and retired employees.

THE CHALLENGE

Despite being a world leader in financial services, this organization’s financial and IT business units lacked an automated process for reviewing change for accuracy. Adherence to standards was a lengthy, manual process — which decreased the organization’s motivation to develop further standards.

The biggest challenge was time: the time it took for manual change. Significant lead times created pushback from the application developers, and the high workload volume created pushback from operations.

The process was further complicated by multiple environments. Change followed different paths to production in various environments. Lag time between the development community and the scheduling team as they negotiated manual processes significantly delayed the time it took to promote code to production.

THE SOLUTION

ACCE for AutoSys

The organization picked ACCE by Arbiter to give the development community the ability to promote their own code to production using automation. Operations was tasked with approvals.

Championed to Adoption

Although deployment was delayed by the change-wary culture and a business unit with very complex and granular rules, the migrations team quickly saw the value in ACCE. Working with Arbiter experts, the organization created a simple, actionable deployment and championed ACCE to successful adoption — utilizing a combination of vendor-led training and internally developed training.

Leveraged Validation for Deployments

To leverage the power of ACCE at a very granular level, layers of complexity and functionality were deployed in small, rapid increments. The organization let ACCE guide the accuracy of each deployment, using its validation feedback to mitigate potential production failures.

Rapid Migrations

JOBS AS CODE

ACCE FOR AUTOSYS

Automated manual work transfers between Development and Operations

ACCE created a bridge between Development and Operations that allowed Developers to get code to production faster and reduced workloads for operations.

Encoded scheduling standards

ACCE enabled the organization to code complex standards that varied from business-to-business and environment-to-environment.

Created a centralized repository for standards enforcement

The customer employed Arbiter’s team to help build a single source of truth for change across the organization.

Integrated Change Management with the Service Desk

The customer utilized Arbiter experts to link changes to ServiceNow. This gave them the ability to perform enterprise-wide, successful audits — reliably.

THE RESULTS

Immediate and Accurate Automation

The most immediate and obvious gains were with Migrations. ACCE’s ability to check standards automatically and ensure accuracy saved a tremendous amount of time for the application development community and operations community. The company also gained important change documentation, linking jil file imports from WCC (AutoSys GUI) to ServiceNow tickets. Adding further value, the ACCE rollback feature allowed automatic backout by providing the option for one-click change recovery. Automation gains were astonishing and immediate.

Change Management Streamlined with the SDLC

ACCE enabled the organization to apply and validate its standards in the earliest stages of development, which allowed for smoother transitioning through the SDLC, and ultimately resulted in work of higher quality getting promoted to Production. When there was an issue with a release, ACCE made it much easier to determine the root cause and roll back. The net result was a reduction in job failures and a reduction in mean time to resolution. Ultimately, the maintenance and migrations work became lighter, allowing more time for leveraging new integrations and automation.

Rapid Migrations

JOBS AS CODE

NEXT LEVEL WINS

Further Automation

With its Health Check option, ACCE made it easy to identify inefficiencies and enforce standards. Over time, the organization was able to significantly clean up the environment. This made it much easier to automate further processes and integrate with other tools like Service Now, Ansible, Splunk, and CMDB.

Deeper DevOp Integration

Longer term, the gains become even greater, as it became evident that ACCE provided the procedural and architectural runway for deeper integration between application development and operations.

Common ACCE for AutoSys Outcomes

0 %

SDLC Integration

0 %

Drop in Job Failure

0 %

Predictable Change

0 %

Less Work

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